Terms of Service
Last Updated: November 2025
1. Acceptance of Terms
Welcome to GaiaBalance. By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our services.
2. Description of Services
GaiaBalance provides nutritionist consultation services focused on weight management education and support. Our services include:
- Initial nutrition consultations
- Follow-up consultation sessions
- Personalised meal planning guidance
- Nutrition education sessions
Our services are educational and advisory in nature. We do not provide medical diagnoses, prescribe diets for health conditions, or guarantee specific outcomes.
3. Eligibility
Our services are available to individuals aged 18 and over who are residents of the United Kingdom. By using our services, you represent that you meet these eligibility requirements.
4. Booking and Cancellation
4.1 Booking Consultations
Consultations may be booked through our contact form, by phone, or by email. All bookings are subject to availability.
4.2 Cancellation Policy
- Clients may cancel or reschedule appointments with at least 24 hours notice
- Late cancellations (less than 24 hours notice) or missed appointments may result in charges
- We reserve the right to cancel appointments due to unforeseen circumstances and will provide reasonable notice
5. Fees and Payment
Fees for our services will be communicated to you prior to booking. Payment is required at the time of service unless alternative arrangements have been agreed in advance. We accept payment via bank transfer, credit card, or other agreed methods.
6. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information about your health, lifestyle, and dietary habits
- Inform us of any health conditions or concerns that may affect nutrition guidance
- Consult with your healthcare provider before making significant dietary changes if you have underlying health conditions
- Attend scheduled consultations or provide adequate notice of cancellation
- Follow through with agreed action steps to the best of your ability
7. Scope of Services and Limitations
Important Notice: Our nutritionist consultations are educational and supportive in nature. We do not:
- Diagnose medical conditions or health disorders
- Prescribe specific nutrition regimens for medical purposes
- Provide alternatives to medical care or professional healthcare advice
- Guarantee specific weight loss outcomes or health improvements
Our services are designed to complement, not replace, professional medical advice. If you have health concerns or conditions, please consult with qualified healthcare providers.
8. Health Disclaimer
The information and guidance provided through our services are for educational purposes only. Individual results may vary based on numerous factors including adherence to recommendations, individual physiology, lifestyle, and other circumstances beyond our control.
Please refer to our full Health Disclaimer for complete information.
9. Confidentiality
We maintain the confidentiality of information shared during consultations in accordance with professional standards and our Privacy Policy. However, we may be required to disclose information if legally obligated or if there are concerns about immediate safety.
10. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of GaiaBalance and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.
Materials provided to you during consultations are for your personal use only and may not be shared or distributed without permission.
11. User Conduct
When using our website and services, you agree not to:
- Violate any applicable laws or regulations
- Impersonate any person or entity
- Interfere with or disrupt the website or services
- Attempt to gain unauthorised access to our systems
- Use our services for any unlawful purpose
- Harass or abuse our staff or other clients
12. Third-Party Links
Our website may contain links to third-party websites or resources. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk.
13. Limitation of Liability
To the fullest extent permitted by law, GaiaBalance and its staff shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to:
- Any health outcomes or changes resulting from following nutritional guidance
- Errors or omissions in the content provided
- Any technical issues or interruptions in service
- Any decisions or actions taken based on the information provided
Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless GaiaBalance, its staff, and affiliates from any claims, damages, losses, or expenses arising from your use of our services, your violation of these terms, or your violation of any rights of another party.
15. Modifications to Services and Terms
We reserve the right to modify or discontinue our services at any time without notice. We may also update these Terms of Service periodically. Continued use of our services after such changes constitutes acceptance of the modified terms.
16. Termination
We reserve the right to terminate or suspend your access to our services at our discretion, without notice, for conduct that we believe violates these terms or is harmful to our business, other clients, or third parties.
You may terminate your relationship with us at any time by ceasing to use our services.
17. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms of Service, together with our Privacy Policy, Cookie Policy, and Health Disclaimer, constitute the entire agreement between you and GaiaBalance regarding the use of our services.
20. Contact Information
If you have questions about these Terms of Service, please contact us:
GaiaBalance
90 Pinewood Drive
Derby DE1 9LS
United Kingdom
Email: [email protected]
Phone: +44 1332 718 452